![]() ![]() If you still can't uninstall the program, please feel free to contact our Support Team.ĥ) I always get the. Then, please use below two standard processes to uninstall the program:ġ) Please go to "Start" > "All Programs" > "Reallusion" > ¡§XXX¡¨ > Click "Uninstall XXX".Ģ) Or you may go to "Start" > "Control Panel" > "Add or Remove Programs" > "XXX" > Click "Remove" Go to "Processes" Tab > Select the programĬlick "End Task" button on the bottom of the window to close the program. Press Ctrl+ Alt+ Delete to call out the Task Manager Please follow below steps to close the program This way the five time limitation will not be reached.Ĥ) I want to remove the program, but the system keep saying it is running. In the same manner that the setup connects to our server to validate your serial number during the installation procedure, the setup will also connect to our server during the uninstallation procedure to notify us. ![]() If you have to install more than five times just notify us with your purchase data and we will reset the limitation again.įurthermore, we generally recommend to do a proper uninstallation of our software while your computer is connected to the internet. Please refer to the manual of your Access Point to temporarily turn off the firewall.Ĥ) If your computer is connected to the internet and you have turned off your firewall, this message still pops up every time you try to install our product, please contact Reallusion customer service for further assistance.Įvery serial number has five time installed limitation. ![]() Some models of Access Point (AP) have a build-in firewall. Please temporarily turn off your firewall during the installation. In our case, please try installation again at a later time.ģ) A hardware or software firewall in your computer system has blocked our installer from accessing the internet. You can then simply click the refresh button on IE's toolbar, and the page appears. The situation is similar to when you use IE to browse a web page, IE shows "Server Not Found" or "Page Not Found". Please connect your computer to the internet during installation.Ģ) Due to internet traffic jam, the connection between your computer and our server may not be established at that particular time. This situation may be caused by any of the following reasons:ġ) Your computer did not connect to the internet. When this message appears, it generally indicates that the installer cannot connect to our server to perform activation process. If you do have internet access, please retry installation on a later time. The problem may occur due to the internet connection failure, DNS recognition problem, or the firewall blocking. Setup is unable to retrieve the information from internet to validate your serial number. (XXXXX-XXXXX-XXXXX-XXXXX-XX)Ģ) The serial number contains no letter "I" or "O".ģ) When copy and paste the serial number, please make sure the additional space is not copied in the end.Ģ) Why does this error message (see below) always pop up during installation process? Please check the following items when you input your serial number.ġ) The serial number is in 22 digits format. 1) My serial number always can't be verified when installing. ![]()
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